How to Reset a Firestick Remote — The Method
To reset an Alexa Voice Remote, hold the Left button, Menu button, and Back button simultaneously for 12 seconds. The LED on the remote will flash orange, then blue. Release the buttons and wait 5 seconds. Then hold the Home button to re-pair it.
Step-by-Step Reset Process
Unplug the Firestick
Unplug the power adapter from the mains and wait 30 seconds. This clears the Firestick's memory of the remote.
Remove the remote batteries
Take out the batteries from the remote and wait 30 seconds.
Reinsert the batteries
Put the batteries back in.
Hold Left + Menu + Back for 12 seconds
While the Firestick is still unplugged, press and hold the Left direction button, the Menu button (three horizontal lines), and the Back button all at the same time for 12 seconds. The LED will flash orange.
Plug the Firestick back in
Reconnect the power adapter and wait for the home screen to appear (about 60 seconds).
Hold Home button to re-pair
Once the home screen loads, hold the Home button on the remote for 10 seconds to pair it again.
This process is a factory reset of the remote itself — not the Firestick device. It clears all pairing information so the remote can be re-paired fresh.
When Should You Reset a Firestick Remote?
- The remote has stopped responding and new batteries have not fixed it
- The remote buttons behave unexpectedly (wrong buttons trigger wrong actions)
- You are transferring the remote to a different Firestick
- The remote was previously paired to another device and is not connecting
- Pairing it normally (Home button for 10 seconds) is not working
Remote Still Not Working After Reset?
- Try a completely fresh set of batteries — even new batteries can be duds
- Make sure the Firestick has fully loaded the home screen before attempting to pair
- Try keeping the remote within 30cm of the Firestick during pairing
- Check there are no strong sources of Bluetooth interference nearby
- If the remote LED does not light up at all, the remote itself may be faulty
You can also use the free Amazon Fire TV app on your phone as a temporary remote while troubleshooting. If nothing works, Amazon sells replacement Alexa Voice Remotes separately.
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Contact Us on WhatsAppFrequently Asked Questions
Hold Left + Menu + Back buttons for 12 seconds, then re-pair by holding the Home button for 10 seconds with the Firestick powered on.
Same process: Left + Menu + Back for 12 seconds after removing and reinserting batteries with the Firestick unplugged.
Most common causes: flat batteries, Bluetooth interference, or the remote needs to be re-paired. Try replacing the batteries first.
The reset process works independent of the TV — hold Left + Menu + Back for 12 seconds. You need the TV on to complete re-pairing afterward.